Travel has begun to pick up post-COVID, with
international travel up 182% in the first three months of 2022 alone. The
influx in travel is bound to place constraints on the hospitality industry.
Consumers may expect more after being cooped up for
the past few years, placing added stress on your staff to meet increasing
demands while maintaining the influx of consumers.
The solution to the bottlenecks in customer service, reservations,
and bookings doesn’t have to be to hire more employees. After all, many
businesses in the hospitality industry experience seasonal demand, making it
unreasonable to foot the wage cost year-round.
Outsourcing vacancies in your hospitality team can
ease the burden on existing staff and help your business grow through effective
customer communication and transparency in operations.
Why Should You Outsource Vacancies in the
Hospitality Industry?
The hospitality industry has numerous working
components that impact your customer’s stay. From assistance in the booking
process to customer service when there are issues, outsourcing vacancies can
help your business meet customer demands with ease.
The goal of your hospitality business should be to
turn first-time customers into repeat customers. This is where an effective
outsourced virtual assistant team comes into play, ensuring a smooth process
from start to finish.
Furthermore, it’s unreasonable to expect your staff to
be available 24/7 to answer customer questions, complaints, and issues. With an
outsourced team, you can provide around-the-clock assistance, promoting the
efficient management of inquiries.
What Services Can You Find on Remote
CoWorker?
At Remote CoWorker, we want to make running your
hospitality easier by partnering you with the right outsourced expert. We can
pair you up with candidates in the following fields:
Reservations Agent
Managing reservations can involve more complexity than
just hitting submit on an online reservation. Customers might want to call and
confirm their stay, inquire about additional discounts, or just have general
questions. Having a reservations agent available can help you close the deal.
Travel Advisor
The world is filled with endless travel opportunities.
Partnering with an outsourced travel agent can give your customers expanded
resources to find stays within their budget. This service can also give your
business a competitive edge.
Sales and Reservations Consultant
Outsourcing a sales and reservations consultant can
help your business streamline operations, working directly with your in-house
team to facilitate customer stays.
Customer Service
Successful hospitality businesses swiftly deal with
customer complaints. Without the proper support on the backend, you risk
receiving bad reviews and negative press.
Outsourcing your customer service team ensures there
is open communication about any issues, giving you insight into where change
might be needed.
Data Analyst
Big data is much easier to break down with today’s
technology. Deriving information from past bookings, insights into seasonality,
and other important customer metrics promotes the growth of your hospitality
business.
An outsourced virtual assistant can break down this
information into meaningful data points, producing a clear direction of how
your business can improve to reach your operational and financial goals.
Next Steps
Are you ready to take your business to the next level?
How about relieve some stress from your overworked staff? If now is the right
time to bring on an outsourced virtual assistant, check out our marketplace to
find the perfect fit for your team. Reach out to one of our team members with
any additional questions.
Sources
https://www.weforum.org/agenda/2022/06/international-travel-2022-covid19-tourism/