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Customer Support Outsourcing for World-Class Teams

Through Remote CoWorker’s customer support outsourcing, you get multilingual virtual assistants ready to manage your live chat, phone, email, and social media support 24/7.

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4.9 (454 reviews)

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Reviewed On

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On Progress

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Done

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Resolved

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George Nielsen

President of Sales

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Hi! 👋 Thanks for reaching out
How can I assist you today?

Today 10:03 AM

Hi, I’m looking for help with setting up live chat support

Today 10:03 AM

Trusted by leading brands in eCommerce, SaaS, fintech, travel & more

Reduce Costs, Improve CSAT, and Scale Easily with Customer Support Outsourcing

Remote CoWorker’s virtual assistants deliver fast, reliable, and brand-aligned customer service using built-in AI tools and real-time visibility. Whether you are looking for 24/7 live chat support, multilingual voice support, or scalable ticket handling, we have you covered.

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Customer Support Roles We Fill

Our customer support virtual assistants are trained in your existing tech stack and tone of voice to improve response times, satisfaction scores, and retention. Here are a few of the services we offer: 

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Live chat & email support

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Phone support (inbound/outbound)

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Social media & in-app messaging

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AI-powered ticket triage & auto-reply setup

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Technical support & product guidance

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Billing & account resolution

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Lead qualification & appointment booking

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Multilingual & timezone-specific agents

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 Award-Winning Customer Support Outsourcing, Trusted Worldwide

Remote CoWorker has been recognized by Clutch as a top-performing BPO provider — awarded for both Fastest Growth and Global Excellence in 2024.

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Your Data is Always Protected

We maintain the highest standards of security and compliance to ensure your information remains protected at all times.

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PCI DSS Compliant

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ISO 27001 Certified

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HIPAA Certified

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SOC 2 Type II Certified

Customer Service Expertise. On Your Terms.

Combining human support with scalable tools leads to real results for your fast-moving business.

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Omnichannel, 24/7 Support

Our agents support your customers around the clock through live chat, voice, email, SMS, and social support.

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AI-Enabled Efficiency

We infuse AI throughout the practice to increase response speed and reduce human error. 

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Flexible Scaling & Rapid Deployment

With our scalable team, you can handle launches or holidays with no disruptions. 

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Dedicated Agents, QA & Team Leads

Our virtual assistants come backed by experienced reps, a QA specialist, and a performance coach to ensure high-end quality and brand consistency. 

RemoteHub™ Dashboard Preview

Your RemoteHub™ workspace lets you manage your customer support function from one location, assigning tasks, tracking daily progress, and streamlining communication. 

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Task management

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Internal notes and collaboration

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Daily task progress + status updates

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Built-in AI productivity tools

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Client Reviews

How It Works

Remote CoWorker helps you assemble your dream customer service team in three simple steps.

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Talk to an Outsourcing Specialist

First, we’ll pair you with one of our customer service outsourcing specialists to go over your specific needs. 

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Match with Your Team

Our customer service outsourcing specialist will then connect you with your ideal team.

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Scale with Ease

Remote CoWorker handles onboarding, management, and performance tracking from the start, giving you the ability to scale with ease.

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We Integrate Seamlessly With Your Customer Support Stack

Our agents work in your systems, including Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Gorgias, Re:Amaze, and more.

Effortless Collaboration & Guest Transparency

With shared dashboards, live chat, and AI-driven insights, you can stay connected to your team effortlessly.

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Cost-Saving Benefits & ROI

Our clients typically save 60-70% on customer support costs while expanding to 24/7 coverage and multilingual response teams. Here are a few more benefits of outsourcing customer service:

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24/7 Multilingual Coverage — Without the Overhead

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Save 60% - 70% on support costs

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Boost CSAT & retention

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Built-in QA & AI for greater efficiency

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Scalable workforce, flexible commitment

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Faster agent ramp-up & onboarding 

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Cost-Saving Benefits & ROI

Customer Support Outsourcing: FAQs

From virtual assistants and customer support to sales, marketing, bookkeeping, and tech.

What customer service channels can you support?

Remote CoWorker supports all types of service channels, from live chats and phone support to email.

How fast can I launch my support team?

We can onboard our virtual assistants in as little as 24 hours.

Do you offer multilingual and 24/7 coverage?

Yes, our Remote CoWorker customer service assistants offer multilingual 24/7 coverage.

What support platforms do your agents use?

Our agents can integrate into your existing stack, including Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Gorgias, Re:Amaze, and more.

How do you ensure quality and performance?

To ensure quality and performance, we assign a QA specialist and performance coach alongside your virtual assistants. 

Let’s Build Your Support Team

Remote CoWorker equips you with the tools to scale your customer service with our trained professionals, integrated tools, and full visibility. 

We Invest in People

At Remote CoWorker, we believe that great teams build great companies. We prioritize the growth and well-being of every member of our team. Our talented assistants are supported, appreciated, and empowered to help your business succeed, which shows through our industry-leading retention and performance.

Our Culture
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