Is your law firm beginning to grow? Do you feel like there’s not enough time in the day to complete everything? As your law firm starts to grow, it doesn’t make sense for you to be handling every task.
This is where streamlining your operations with outsourced assistants comes into play. An outsourced assistant can take over simple and mundane tasks in your law firm, allowing you to focus on other value-added items.
In this article, we’ll cover the basics of an outsourced assistant, including the roles and responsibilities they generally take on and how they can help you streamline operations in your law firm.
What is an Outsourced Assistant?
There are a few different types of outsourced professionals that your law firm can bring on. First is an intake assistant. An intake assistant is at the front of client interactions, handling new client inquiries, responding to general questions, and prioritizing the workflow. Intake assistants are indispensable if you don’t have the time to answer phone calls, set up meetings, or manage your schedule.
Another type of outsourced assistant is a legal secretary. A legal secretary might have an expanded legal background compared to your intake assistant, helping you sift through electronic documents and properly categorize legal forms. Your legal secretary can also help you prepare basic documents and communicate with clients about information requests and signatures.
How Do Outsourced Assistants Streamline Law Firms?
Outsourced assistants, whether they are considered legal secretaries or intake assistants, automate repetitive tasks, such as data entry, appointment scheduling, and email management. By handling the backend work, you can focus on high-value tasks, like customer outreach, preparing for client meetings, and handling other legal tasks.
Furthermore, outsourced law firm assistants manage the flow of information coming into your business. This could be a potential client submitting an inquiry through your website or an existing customer sending a follow-up email. Managing all of these items on your own opens the door to less efficiency and poor customer service.
With an outsourced assistant on the frontline, handling all incoming communication, you are positioning your firm for a positive customer experience and streamlining the flow of information, allowing you to prioritize responses and stay on top of your to-do list.
Next Steps
Does it sound like an outsourced assistant is what your law firm needs to streamline operations? If so, it’s important that you determine which type of outsourced assistant your company needs. Are you looking for someone who can handle basic legal work in addition to data entry and responding to customer inquiries? If so, a legal secretary will be the best fit for your law firm.
On the contrary, if you just need help with general tasks, like answering phone calls, organizing inquiry queues, and scheduling meetings, an intake assistant might be the right outsourced professional for your law firm.
The good news is that Remote CoWorker offers both types of professionals, giving you the ability to leverage the outsourced help your business truly needs. Reach out to a team member today to schedule your free consultation.
