Law Firm RC

The Right Hiring Solution at the Right Time

Anthony first heard about Remote CoWorker through an online ad.

He’d spent the last few years building systems for intake, document collection, staff oversight, and workflows.

“Remote CoWorker finds quality people,” Anthony said. “There are other agencies that can find people, but Remote CoWorker has a very good screening and training process.”

Despite a strong set of procedures, the team was struggling to execute, hampered by vacant positions they were struggling to fill.

Anthony reached out to Remote CoWorker to see if they could help him fill in the gaps.

He connected with Hazel, who became Anthony’s account manager.

He needed a service that went beyond just recruiting and recommending candidates. And he wanted a partner that would work side-by-side with him to find great people.

“Remote CoWorker has all the infrastructure in place,” Anthony said. “They can recruit, interview, monitor the work, manage discipline, even handle termination and replacement if necessary. They make it very easy.”

Building the Remote Team

Anthony’s first Remote CoWorker hire was an intake manager.

Intake is one of the most important administrative steps for the firm. Their role is to gather details from new client inquiries in preparation for a potential meeting with an attorney.

That first hire went extremely well, and Anthony soon asked Hazel for help with additional roles.

Since that first hire, the firm has brought in a total of 17 remote team members working across:

Reception
Intake
Auditing
Accounting
Marketing

As Anthony put it, Remote CoWorker was able to help with "almost everything except the lawyers themselves.”

The Results: A Consistent, Reliable Team

In the three years since its first Remote CoWorker hire, the law firm has completely transformed its administrative workforce.

Anthony and the team no longer struggle to find and hire candidates for administrative roles. Many of the remote team members hired through Remote CoWorker have been with the firm for more than a year, and several have now served in their roles for over three years.

“Remote CoWorker finds quality people,” Anthony said. “There are other agencies that can find people, but Remote CoWorker has a very good screening and training process.”

“This has worked out much better than the other options we tried,” he added.

Anthony gave much of the credit to Hazel, his Remote CoWorker account manager and partner in all hiring decisions.

“Hazel is very intuitive at finding good people, and she rarely makes mistakes,” Anthony said. “Her follow-up is also exceptional.”

The partnership has grown well beyond a transactional staffing relationship. Anthony speaks often with Hazel and several other members of the Remote CoWorker team.

Remote CoWorker manages the remote employees assigned to the firm, ensuring they remain accountable for their responsibilities.

What began as a short-term strategy to fill gaps during COVID has now become a long-term business transformation.

Anthony’s Advice for Others Considering Outsourcing

We asked Anthony what advice he had for other companies considering outsourcing.

Here’s what he told us:

1. Monitor productivity

For Anthony, having productivity monitoring software in place is a key part of being successful with outsourcing.

“There are some people in the world who will take advantage of you,” he said. “You need to be able to watch productivity and be able to measure it over time.”

2. Ask about customs and traditions

Ask your remote team members about the local holidays and traditions where they live, and do what you can to accommodate them. This will go a long way toward building goodwill.

“For example, some cultures celebrate New Year’s longer than others. Some don’t celebrate New Year’s at all,” he said. “Just understanding this is important for your relationship.”

3. Know their norms

When working with people from around the world, there are often differences in norms around communication, work styles, and decorum.

“You need to get to know their needs,” he said. “Only by understanding them can you start to figure out if they’re going to be a good fit for your business.”

Let’s Build Your Technical Support Team

Whether you need Tier 1 support coverage or advanced escalation help, we’ll match you with trained, certified tech agents who deliver results from day one.

Start Now Book Your Free Tech Readiness Audit

We Invest in People

At Remote CoWorker, we believe that great teams build great companies. We prioritize the growth and well-being of every member of our team. Our talented assistants are supported, appreciated, and empowered to help your business succeed, which shows through our industry-leading retention and performance.

Our Culture

Let’s Build Your Technical Support Team

We Invest in People

Company

Industries

Resources

ABOUT US

contact us (USA)

contact us (worldwide)

contact us (worldwide)