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Call Center Outsourcing for World-Class Support

Remote CoWorker’s call center outsourcing offers 24/7 support to improve customer satisfaction and safeguard your brand image. 

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4.9 (454 reviews)

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Reviewed On

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Trusted by eCommerce, SaaS, service providers, and enterprise brands

Scale Seamlessly with Call Center Outsourcing

Remote CoWorker’s call center support assistants provide 24/7, multilingual agents to ensure your customer inquiries are being handled timely and according to your brand image. Each team comes pre-trained and with a QA lead to prioritize call quality and preserve your brand’s reputation. 

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Call Center Roles We Provide

Our call center agents are trained to handle every aspect of your inbound and outbound call functions, including: 

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Inbound Customer Support (phone & SMS)

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Outbound Sales & Lead Generation

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Appointment Setting & Confirmations

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Order Processing & Status Inquiries

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Billing & Payment Reminders

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Customer Satisfaction & NPS Surveys

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Tier 1 Technical Support via Phone

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Customer Retention & Win-Back Calls

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Multilingual Phone Support

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24/7 Coverage with Night & Weekend Shifts

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Award-Winning Call Center Teams, Trusted Worldwide

Remote CoWorker has been recognized by Clutch as a global BPO leader — awarded for Fastest Growth and Global Excellence in 2024.

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Your Data is Always Protected

We maintain the highest standards of security and compliance to ensure your information remains protected at all times.

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PCI DSS Compliant

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ISO 27001 Certified

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HIPAA Certified

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SOC 2 Type II Certified

Why Our Call Center Teams Work

Professional Calls Without the Overhead

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Fast, Branded Responses

Our agents answer calls quickly and according to your brand guidelines, leaving customers satisfied.

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Defined Protocols

Each call center team member is trained on your unique processes and scripts, ensuring consistency and compliance.

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Flexible Call Campaigns

Our team infuses flexibility into your inbound and outbound campaigns, helping you increase sales, retention, and the effectiveness of follow-up campaigns.

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SLA-Backed Performance

Each team comes with live monitoring, QA audits, and daily reports to track performance and satisfaction. 

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Global Multilingual Agents

Our multilingual agents can serve your customers in English, Spanish, French, Tagalog, and more.

RemoteHub™ Dashboard Preview

Your RemoteHub™ workspace lets you manage your call center from one location, assigning tasks, tracking daily progress, and streamlining communication.

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Real-time call volume dashboards

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Real-time tasks visibility

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AI Tools for every agent 

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CSAT reporting & alerts

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Client Reviews

How It Works

Remote CoWorker helps you assemble your dream call center team in three simple steps.

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Talk to an Outsourcing Specialist

First, we’ll pair you with one of our call center outsourcing specialists to go over your specific needs.

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Match with Your Team

Our call center outsourcing specialist will then connect you with your ideal team.

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Scale with Ease

Remote CoWorker handles onboarding, management, and performance tracking from the start, giving you the ability to scale with ease.

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We Work in Your Existing Call Center Tech Stack

Our agents come pre-trained in your existing call center tech stack, including Five9, Genesys, Talkdesk, Aircall, RingCentral, Zendesk Talk, Salesforce Service Cloud, Freshcaller, 8x8, and NICE inContact.

Cost-Savings & ROI

Businesses save up to 70% on call center costs while gaining 24/7 coverage and industry-leading performance metrics with outsourced call center support. 

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Remote Worker Outsourcing Reimagined.

Effortless Collaboration & Full Visibility

Use RemoteHub™ or your preferred tools to share scripts, monitor calls, and stay in sync with your support team.

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Call Center Outsourcing: FAQs

From virtual assistants and customer support to sales, marketing, bookkeeping, and tech.

What call center services can you outsource?

Remote CoWorker offers all call center services, including inbound and outbound calls. 

Do you offer inbound, outbound, or blended solutions?

Yes, Remote CoWorker offers inbound, outbound, and blended solutions designed to fit your needs. 

Can you provide agents fluent in multiple languages?

Yes, Remote CoWorker agents are multilingual, including English, Spanish, French, and more.

How do you measure call performance and SLA adherence?

Each team comes with a QA lead to ensure effective call performance and SLA adherence. 

Do you offer 24/7 call coverage?

Yes, Remote CoWorker offers 24/7, multilingual call coverage, helping your customers get the support they need.

Build Your Call Center Team Today

Outsource your inbound, outbound, or blended call center operations to trained, brand-aligned agents that are ready to deliver results from the start.

We Invest in People

At Remote CoWorker, we believe that great teams build great companies. We prioritize the growth and well-being of every member of our team. Our talented assistants are supported, appreciated, and empowered to help your business succeed, which shows through our industry-leading retention and performance.

Our Culture
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