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Tier-by-tier workload insights
Real-time tasks visibility
AI Tools for every agent
CSAT reporting & alerts
Tier
1
Login issues, password resets, basic product guidance
"I'm absolutely thrilled with Ms. Glena, my account manager. She consistently responds in a professional and appropriate manner. We've expanded our team to meet my company's needs, and in the process, we've all become great friends. I highly recommend Remote CoWorker!"
Hearn Marketing
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"It has been an incredible experience with Remote Coworker! Their management is very communicative and always on top of their game. Highly recommend them to anyone who is looking for these services!"
Couch and Coe
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"We have had a great experience with our Remote Coworker VA's we started with one and have gone to five. They have been a great help to make us more efficient in our day-to-day operations.
Matthew Brian Thompson
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"They were efficient, made the process easy and I would highly recommend them. My assistant is great! Fast learner and is always staying busy!"
Megan Dinh
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
Our clients saved more than $100M in payroll expenses last year.
Certified By
ISO 27001 Certified
ISO 27001 Certified
ISO 27001 Certified
Our tech support outsourcing teams provide certified, 24/7 assistance via chat, phone, email, and remote desktop, managing everything from Tier 1 troubleshooting to Tier 3 escalations with expertise and efficiency.
4.9 (454 reviews)
Reviewed On
Remote CoWorker’s fleet of tech virtual assistants offer fast, flexible, and cost-effective support, designed to support your business regardless of where you are at on the growth scale. With full 24/7 coverage and real-time SLA monitoring, we are the go-to solution for SaaS providers, managed service providers (MSPs), and software platforms.
Our tech virtual assistants provide Tier 1, Tier 2, and Tier 3 coverage, depending on your needs. Here are some of the services we offer:
Login issues, password resets, basic product guidance
Device/software setup, platform bugs, configuration support
Escalation prep, API-related tickets, advanced diagnostics
Remote CoWorker is recognized by Clutch as a global BPO leader — awarded for Fastest Growth and Global Excellence in 2024.
We maintain the highest standards of security and compliance to ensure your information remains protected at all times.
PCI DSS Compliant
ISO 27001 Certified
HIPAA Certified
SOC 2 Type II Certified
Our tech support virtual assistants come pre-trained in technical knowledge, giving you access to cost-effective human-first service.
24/7 Multichannel Tech Support
Remote CoWorker’s tech support virtual assistants communicate using your preferred method, including chat, phone, email, SMS, in-app messaging, and other remote tools.
Certified Support Specialists
Our teams are certified support specialists in CompTIA+, ITIL, AWS, and Microsoft, unlocking service for every internal IT environment.
QA Oversight
Remote CoWorker prides itself on quality, which is why each team comes with a dedicated project manager and quality assurance lead to ensure performance, CSAT, and compliance.
Efficiency with AI Tools
Our teams leverage AI tools to reduce resolution time and improve ticket quality, lowering response times to other critical tasks.
Your RemoteHub™ workspace lets you manage your tech support function from one location, assigning tasks, tracking daily progress, and streamlining communication.
Remote CoWorker helps you assemble your dream customer service team in three simple steps.
First, we’ll pair you with one of our customer service outsourcing specialists to go over your specific needs.
Our customer service outsourcing specialist will then connect you with your ideal team.
Remote CoWorker handles onboarding, management, and performance tracking from the start, giving you the ability to scale with ease.
Our agents are trained in all support stacks, including:
RemoteHub™ connects your support team with daily reports, shared dashboards, SLA alerts, and live chats, infusing collaboration and transparency into your business.
Technical support outsourcing with Remote CoWorker has a variety of benefits, including:
24/7 multilingual technical support
Up to 70% savings compared to in-house
SLA-guaranteed resolution times
On-demand scalability for product launches
Tiered support structure from entry to escalation
From virtual assistants and customer support to sales, marketing, bookkeeping, and tech.
Remote CoWorker offers three tiers of technical support, ranging from simple login issues to advanced diagnostics. The tiered structure allows you to select the support services your business truly needs.
Yes, Remote CoWorker tech virtual assistants can support SaaS, MSP, and other IT environments. Our team is trained to use your existing tech stack.
Yes, Remote CoWorker’s agents come pre-trained and certified in Microsoft, AWS, ITIL, and other core applications.
Yes, Remote CoWorker’s team works around-the-clock to solve your tech support needs timely and accurately. Our virtual assistants are also multilingual, making them an ideal choice for a growing global team.
SLA and QA performance is tracked using your techstack or our integrated solution. Each tech support team also has a dedicated project manager and QA manager.
Whether you need Tier 1 support coverage or advanced escalation assistance, we’ll match you with trained, certified tech virtual agents who deliver results from the start.
At Remote CoWorker, we believe that great teams build great companies. We prioritize the growth and well-being of every member of our team. Our talented assistants are supported, appreciated, and empowered to help your business succeed, which shows through our industry-leading retention and performance.
Our Culture
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We believe happy teams build great companies. That’s why we ensure the virtual assistants we provide are supported, skilled, and ready to help your business succeed.
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