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UPDATED OCTOBER 27, 2026 · 25 REVIEWS ANALYZED

Prialto Reviews (2026): Pricing, Pros, Cons & the Best Alternative

We read all 25 Prialto reviews on Trustpilot. Most like having backup assistants who can step in, and only one reviewer was unhappy.

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25 reviews read · Oct 27, 2026
Prialto reviews at a glance
Trustpilot
4.5/5
25 reviews
Clutch
5.0/5
45 reviews
Trustpilot star breakdown
5 stars
88%
4 stars
8%
2–3 stars
0%
1 star
4%
Only one low review, from a client who felt Prialto overpromised
Founded 2009 · Portland, OR · Assistant teams in Asia and Central America

Prialto: our quick take

Prialto has been running managed assistant teams out of Portland since 2009. It scores 4.5 on Trustpilot and a perfect 5.0 on Clutch.

Almost every Trustpilot review is 4 or 5 stars. People like having a team with backup assistants instead of relying on one person. The only 1-star reviewer felt Prialto overpromised.

Prialto sells time in 55-hour units at $1,600 each, which works out to about $29 an hour. Full-time support starts at $3,600 a month (see the full Prialto pricing breakdown).

Note: If you'd rather pick your own assistant, Remote CoWorker starts at $7.99 per hour.

See how Prialto compares with the other top providers in our guide to the best virtual assistant companies.

Prialto ratings on Trustpilot and Clutch

Review site
Prialto
The alternative
Remote CoWorker
4.5/ 5
25 reviews
4.6/ 5
147 reviews
5.0/ 5
45 reviews
4.8/ 5
213 reviews

We checked both companies' Trustpilot and Clutch pages in October 2026. For Clutch, we used Prialto's overall rating without reading individual reviews.

What Prialto reviews say

We read all 25 Prialto reviews on Trustpilot on October 27, 2026. All were posted in 2026, so it's a small but recent sample.

  • Almost all are 4 or 5 stars
  • All were posted in 2026
  • The team and backup coverage come up most
✓
What happy customers mention
  • Having a team with backups comes up again and again
  • Several say Prialto is quick to respond
  • Some describe their assistant as proactive
  • A few just call it reliable
!
What the one unhappy reviewer said
  • They felt Prialto overpromised and underdelivered.
  • They also said too much time went to meetings.
  • Prialto hasn't replied to any of its Trustpilot reviews.
  • All the reviews are from this year, so there isn't much history to go on.

Recent reviews, in brief

★ April 2026 · Trustpilot
Felt Prialto overpromised and underdelivered, with a lot of time spent in meetings.
Prialto has a 5.0 rating from 45 reviews on Clutch.

These are our summaries, not direct quotes. Read the reviews on Trustpilot · See Prialto on Clutch

Is Prialto right for you?

Prialto is a good fit if you
  • Want a primary assistant plus trained backups who can cover for them
  • Like the idea of an Engagement Manager overseeing the work
  • Need help from 9am to 6pm on U.S. or UK time
  • Need 55+ hours of help a month and care about SOC 2 security
The alternative
Consider Remote CoWorker if you
  • Want to meet as many candidates as you like before hiring
  • Like knowing your rate up front (it starts at $7.99 per hour)
  • Need someone who'll feel like part of your team
  • Would like a free replacement if a hire doesn't work out within a year
  • Need to track tasks and KPIs without buying extra software
Free consultation · No signup fees · Pay only when you hire

Prialto at a glance

The basics, from Prialto's website and public listings.

Founded
2009 · Portland, Oregon
Service model
Managed teams: a dedicated primary assistant, trained backups, and an Engagement Manager
Minimum
1 unit, which is 55 hours a month
Getting started
Individuals and small teams typically start within 3 to 5 days.
Contract and overage
Discounts for annual contracts · No overage fees
Pricing
From $1,600 a month for 55 hours
See the full pricing breakdown →

Prialto company profile

Here's who runs it and how it's set up.

Prialto
Managed teams
Offshore assistants
SOC 2 Type 2
2009
Founded (CB Insights)
Portland, OR
Headquarters
16+ yrs
In business (self-reported)
3–5 days
Typical start for individuals and small teams
Leadership (Prialto)
ET
Eric Taussig
Co-founder and CEO
Business details
Service model
A dedicated primary assistant, trained backup assistants, and an Engagement Manager
Where assistants work
Asia and Central America, with locations in Manila and Guatemala City (directory listings). 9am to 6pm, Monday to Friday, U.S. and UK time
Security
SOC 2 Type 2 (Prialto, 2026)
Review profiles
Trustpilot 4.5 (25 reviews) · Clutch 5.0 (45 reviews)

Prialto's own claims: It says most of its assistants have a degree or years of admin experience, and new hires train for a month.

Sources: Prialto's pricing page and FAQ, CB Insights, public directory listings, and its Trustpilot and Clutch profiles.

Prialto vs Remote CoWorker: Side-by-Side

We pulled these from each company's website in October 2026.

What you're comparing
Remote CoWorker
A dedicated assistant you pick yourself
Prialto
Managed assistant teams with a primary PA and backups
Signup fees
No signup fees
Fractional plans have a setup fee. The amount is not listed.
Guaranteed skill match
Yes
Not listed. You get a primary assistant plus trained backups.
Workforce analytics software
Tasks, KPIs, progress tracking and performance visibility included.
Not listed on Prialto's website.
Pricing
From $7.99 / hr
All-inclusive rate. Custom quote by role, experience and schedule, full-time or part-time.
$1,600/mo
1 unit = 55 hours a month (about $29 per hour). Full time starts at $3,600 a month for 165+ hours.
Security
As published by each provider
PCI DSS Compliant
ISO 27001 Certified
HIPAA Compliance
SOC 2 Type II Certified
SOC 2 Type 2
No long-term commitment
No long-term contracts. Pay only when you hire.
Not listed. Prialto offers discounts for annual contracts.
Customer success manager
Dedicated Client Success Manager included.
A dedicated Engagement Manager is included.
10+ years in operation
Founded 2013. Over 10 years in operation.
Founded 2009. Over 10 years in operation.
Reviews
Trustpilot 4.6 / 5 (147 reviews) · Clutch 4.8 / 5 (213 reviews)
Trustpilot 4.5 / 5 (25 reviews) · Clutch 5.0 / 5 (45 reviews)
Free VoIP service
Yes
Not listed on Prialto's website.
24/7 IT support
IT support and 24/7 operations included in the all-inclusive rate.
Not listed. Assistants work 9am to 6pm, Monday to Friday, U.S. and UK time.
AI specialist
Yes
Not listed.
Hire in 48 hours
Candidates sourced within 48 hours in most cases, with a hire usually within a week.
Individuals and small teams typically start within 3 to 5 days.
Unlimited candidate interviews
Interview as many candidates as you like
Not listed on Prialto's website.

See Why Teams Switch From Prialto

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Client Reviews

Prialto Reviews: FAQs

Questions people often ask about Prialto.

Is Prialto legit?

Yes. Prialto has been around since 2009 and is well rated on both Trustpilot and Clutch.

What do Prialto reviews say?

Mostly good. People especially like having backup assistants. The one 1-star reviewer felt Prialto overpromised and underdelivered.

How much does Prialto cost?

From $1,600 a month for 55 hours (about $29 per hour). Full-time support starts at $3,600 a month for 165+ hours. Our Prialto pricing page has the full breakdown.

Where are Prialto assistants based?

In Asia and Central America. Directory listings put its offices in Manila and Guatemala City.

What hours do Prialto assistants work?

9am to 6pm, Monday to Friday, on U.S. or UK time. Prialto says extended hours are available by arrangement.

What happens when my Prialto assistant is out?

A trained backup steps in. Every plan comes with backups, though fractional plans start at 80% backup coverage.

Can I interview Prialto assistants before hiring?

Prialto's website doesn't say, so ask before you sign up.

How fast can Prialto get started?

Usually in 3 to 5 days. Prialto says that's typical for individuals and small teams.

Is Prialto secure?

It says it's SOC 2 Type 2 certified. We didn't see any other certifications listed.

Who runs Prialto?

Eric Taussig, Prialto's co-founder and CEO.

What is a good Prialto alternative?

If you'd like to interview candidates yourself, try Remote CoWorker. It starts at $7.99 per hour. BELAY and Time Etc are worth a look too.

Sources and how we keep this page accurate

This page is published by Remote CoWorker, a Prialto competitor. Any facts and figures come from public sources, with dates on when sourced.

Last updated October 27, 2026. Spot something out of date? Let us know and we'll fix it.

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